- How long does it usually take to answer an e-mail?
- With all of the e-mails we receive everyday it can take us up to 72 hours to reply. Most of the time we write you back within 24 hours.
- What are your office hours?
- We are open from 8:00 to 4:30 CST on Monday through Friday.
- How do I become a Howse dealer?
- Our product line is sold through a network of distributors who purchase in full trailer load quantities. Many smaller dealers find it easier to buy through one of these distributors because of the local support, often lesser shipping costs, and attractive discounts they may offer you. If you would rather deal with us directly just call us or e-mail us and we will send you a credit application. After you are approved you are ready to become a Howse dealer.
- How do I find my nearest dealer?
- Give us a call at (601) 428-0841 or e-mail us and we will provide you with your nearest dealer.
- Can I buy directly from Howse?
- Yes, we receive orders from individuals everyday.
- What methods of payment do you accept?
- Visa, Master Card, Check, Money Order, and Cash (Walk ins). No C.o.d.’s.
- Do the prices on the web site include shipping and handling?
- No. If you need a shipping quote call us or e-mail us and we will give you an estimate.
- What information do I need to have when I call to ask about a part?
- The model and serial number of your implement.
- Where is the model and serial number located on my implement?
- The proper model and serial number can be found on the warranty
registration you received from the dealer where you purchased your Howse equipment. In
addition, the model and serial number for all Howse equipment can be found on a silver and
black decal on the equipment itself in the locations indicated below:
Equipment Location of Model and Serial NumberInformation Rotary Cutters Rear of the cutter on the top of the deck Finishing Mowers Back next to the belt adjustment knob Disc Harrows Center of the main frame on the front side Post Hole Diggers Stabilizer bracket that’s attached to the boom Moldboard Plows Side of the main beam of the plow Ridgers Tool bar Rotary Tillers Main beam on the front of the tiller Dirt Scoops Angle bracket beside the trip lever Grader Blades Top of the main beam Dual Edge Grader Blades Top of front beam Farm Blades Center of the A-frame between the hitch pins Spike Tooth Harrows Front right side of the A-frame Box Blades Front of the frame where the shank & foot are attached Fertilizer Spreaders Flat plate below adjustment lever Landscape Rakes Top of main beam - How long does your warranty last, and what does it cover?
- Click here to view our warranty information.
- How do I know for sure that I am ordering the correct part?
- There is an equipment breakdown drawing and corresponding parts list for all currently manufactured equipment on our web site. If your equipment is not shown on the web site contact us at 601-428-0841, then press “2” for customer service. One of our representatives will be happy to fax or mail the drawing and parts list to you. Be sure to have the model and serial number ready when you call.
- Do you carry parts for other manufacturers’equipment?
- Many of out replacement parts such as gearboxes, drive shafts, and blades will work on other manufacturers’ equipment. Call us at (601) 428-0841 to be sure a part will work before ordering.
- How long will it take to get parts after I place an order?
- If the part is in stock, it usually takes 24 to 48 hours to ship out.
- What kind of oil should I put in my gearbox?
- We recommend Shell Avania 00 gear lube, or 85w140 140 wt. or equivalent for all operating conditions.
- What type of grease should I use to lubricate my implement?
- Use an SAE multipurpose high temperature grease with extreme pressure (EP) performance. Also acceptable is an SAE multipurpose lithium based grease.
- Why don’t you have a list of dealers on your web site
- Our primary means for selling our product is a large network of distributors nationwide. Each distributor has their own network of dealers that sell Howse brand products to customers. Since we don’t have a complete list of each distributor’s dealers, we have elected not to list them on our web site. If you would like the name of the distributor nearest you, send us an E-mail which includes your city, state and zip code or call us 601-428-0841 then press ‘2’ for customer service.
- I did not receive a manual with my new Howse equipment. How do I get one?
- The dealer you purchased your equipment from is sent the manuals for all their Howse Equipment. They should be able to provide one for you. You can purchase one from us by calling 601-428-0841, then press ‘2’ for customer service. The cost (including postage) is $7.50 for one manual.
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